1. Detailed description of goods and/or services
Bookworm Inc ™ is a business within the retail industry that offers a range of products from books, bags, cups, T-shirts and CD’s (private orders).

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction
The offering on this website is available to South African clients only. Special orders for neighbouring countries will be considered based on the agreed upon arrangements with client. Point 2 will not apply to Non-SA countries.

4. Return and Refunds policy
The provision of goods and services by Bookworm Inc ™ is subject to availability. In cases of unavailability, Bookworm Inc ™ will contact client to make other arrangements or refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Bookworm Inc ™ bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Bookworm Inc ™ via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Bookworm Inc ™ separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Bookworm Inc ™ takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Bookworm Inc ™ chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Bookworm Inc ™ may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
Bookworm Inc TM is a trademark of Sabela Trio (PTY) Ltd based in South Africa trading as an Online Retailer, with registration number 2016/27403/3.

13. Bookworm Inc ™ contact details
Email: orders@bookworminc.co.za

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